Legal

ESCROW POLICY

Last updated: May 2026  ·  PropVault Nigeria Ltd.

How PropVault Escrow Works

PropVault uses a regulated escrow service to protect all parties in a property transaction. When a tenant initiates a payment, funds are held in our escrow account and are not released to the landlord or agent until all conditions are met.

Escrow Release Conditions

  • Tenant has received the property keys
  • Property matches the listing (verified by field auditor if disputed)
  • Tenant has confirmed acceptance in the PropVault app
  • The 72-hour inspection window has passed without dispute

Dispute Resolution

If a dispute is raised within 72 hours of key handover, PropVault's compliance team will investigate and mediate. If the property does not match the listing, funds are returned to the tenant within 5 business days.

Escrow Fees

A service fee of 1.5% of the transaction value is charged upon successful completion. No fees are charged on failed or disputed transactions.

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